TERMS & CONDITIONS

Last Updated: December 11, 2025

These Terms and Conditions (“Terms”) constitute a legally binding agreement between Flownect, a software service provider (“Flownect,” “Company,” “we,” “us,” or “our”), and any individual or entity that accesses or uses the Flownect platform (“User,” “you,” or “your”).

By accessing, registering for, downloading, or using the Flownect platform—including its mobile applications, web applications, dashboards, tools, APIs, and related services (collectively, the “Platform”)—you confirm that you have read, understood, and agree to be legally bound by these Terms.

These Terms incorporate the Privacy Policy by reference. The Privacy Policy forms an integral and binding part of this Agreement, and acceptance of these Terms constitutes acceptance of the Privacy Policy.

If you do not agree, you must immediately discontinue use of the Platform.

1. PURPOSE AND NATURE OF THE PLATFORM

Flownect is a software-as-a-service (SaaS) platform designed to provide operational, administrative, monitoring, communication, and data management tools to businesses operating in the cleaning industry and related services.

The Platform enables businesses to:

Manage internal teams and subcontractors
Monitor job-site activity and attendance
Collect operational metrics
Store documents and compliance-related records
Communicate with workers through digital tools

Flownect does not perform, supervise, guarantee, or control any cleaning services or job outcomes.
All services performed in the real world are conducted independently by users outside of Flownect’s control.

2. USER CATEGORIES AND ROLES

The Platform may be accessed by different types of users, including but not limited to:

2.1 Individual / Contractor Profile

For workers, subcontractors, or people seeking opportunities in the cleaning industry.
Individuals can showcase skills, availability, documents, and preferred work locations.

2.2 Business Profile

For companies seeking to manage their teams, contractors, operations, communications, and compliance through Flownect.

Premium features may include expanded analytics, GPS logs, advanced communication tools, and additional visibility of worker information.

Flownect does not determine, verify, or enforce how Business Users classify workers.
Employment status, contractor classification, and compliance obligations are determined solely by the Business User.

3. NO EMPLOYMENT, AGENCY, OR CONTROL RELATIONSHIP

Flownect is not an employer, joint employer, co-employer, staffing agency, labor provider, agent, broker, or partner of any user.

Nothing in these Terms shall be interpreted as creating:

An employment relationship
An agency relationship
A partnership or joint venture

Flownect does not:

Hire, fire, discipline, or supervise workers
Set wages, schedules, or work conditions
Control how services are performed

All managerial authority rests exclusively with the Business User.

4. USER ACCOUNTS, INFORMATION, AND ACCESS

Users must provide accurate, complete, and current information when creating an account.

Users are solely responsible for:

Safeguarding login credentials
All activity occurring under their account
Ensuring authorized access only

Flownect has no obligation to monitor user activity but reserves the right to suspend, restrict, or terminate accounts if misuse, fraud, security risks, or violations are detected.

Use of the mobile application is also subject to any applicable terms, policies, and guidelines imposed by third-party app distribution platforms, including but not limited to the Apple App Store and Google Play Store.
Flownect does not control and is not responsible for the enforcement or modification of such third-party policies.

5. SUBSCRIPTIONS, BILLING, AND PAYMENTS

Certain features require paid subscriptions.

By subscribing, you authorize Flownect, through third-party processors such as Stripe, PayPal, or any authorized processor, to charge recurring fees.

Flownect does not store full payment credentials and is not responsible for third-party processor errors.

5.1 Subscription Plans

Flownect offers free and paid plans, each with different features.

5.2 Automatic Renewal

Subscriptions renew automatically unless canceled before the next billing cycle.

5.3 Non-Refundable Fees

All subscription fees are non-refundable unless explicitly stated in the Refund Policy.

5.4 Refund Policy

Refunds may be considered for:

Major technical platform failures
Duplicate or unintended charges
System errors

Refund requests must be made within 30 days of purchase and may require evidence.
The maximum refund amount is limited to one (1) month of service fees.

6. LOCATION TRACKING, MONITORING, AND CONSENT

6.1 Scope of Location Data Collection

The Platform collects location-related data, which may include:

Real-time GPS location
Background location tracking
Geofencing data (arrival and departure from job sites)
Historical location logs

6.2 Purpose of Tracking

Location data is used exclusively for:

Verifying attendance and presence at job sites
Generating internal operational metrics
Enabling Business Users to supervise field operations

6.3 Mandatory Nature of Tracking

Certain Platform features cannot function without location tracking.
By using those features, users expressly consent to continuous tracking.

6.4 Visibility and Responsibility

Location data may be visible to:

Business account owners
Authorized managers or supervisors

Flownect does not control how Business Users interpret or act upon location data and assumes no responsibility for employer decisions based on such data.

7. USER REPRESENTATIONS, WARRANTIES, AND CONSENTS

You represent and warrant that:

You have legal authority to use the Platform
You have obtained all required consents from workers or contractors
You have provided legally required notices related to tracking and monitoring
All information submitted is accurate and lawful

You acknowledge that Flownect relies on these representations and does not independently verify compliance.

8. LEGAL, LABOR, TAX, AND PRIVACY COMPLIANCE

Business Users are solely responsible for:

Wage and hour compliance
Worker classification
Payroll, tax withholding, and reporting
Employment law compliance
Providing legally required privacy notices

Flownect does not provide legal, tax, payroll, or HR advice.

9. UNACCEPTABLE USE AND PLATFORM CONDUCT

Prohibited behaviors include, but are not limited to:

Using the Platform for unlawful purposes
Abusing surveillance or tracking features
Submitting misleading or fraudulent data
Attempting to reverse-engineer, hack, or disrupt the Platform
Uploading harmful or malicious content

Violations may result in immediate suspension or termination.

Users may delete their accounts permanently. Upon deletion, data may be removed in accordance with the Privacy Policy.

10. DATA OWNERSHIP AND INTELLECTUAL PROPERTY

All Platform software, interfaces, and trademarks belong exclusively to Flownect.

Users retain ownership of their uploaded content but grant Flownect a limited license to host and process such content solely for Platform operation.

11. USER RESPONSIBILITIES

11.1 Business Responsibility

Businesses are solely responsible for:

Conducting background checks
Verifying employment eligibility
Ensuring compliance with labor laws
Managing their workers and contractors

11.2 Tax Obligations

Each user is responsible for:

Filing and paying their own taxes
Providing accurate tax documentation (EIN, SSN, ITIN)

Flownect does not collect or remit taxes on behalf of users.

12. INTERACTIONS & DISPUTES BETWEEN USERS

Flownect acts only as a software platform and is not a party to any agreements between:

Businesses and workers
Contractors and subcontractors

Flownect is not responsible for:

Service disputes
Payment disputes
Job performance
Damages or losses

Users release Flownect from any liability arising from user-to-user interactions.

13. INDEMNIFICATION

Users agree to indemnify and hold Flownect harmless from any claims, damages, penalties, investigations, or lawsuits arising from:

Employment disputes
Misuse of tracking data
Failure to comply with labor, tax, or privacy laws
Claims brought by workers or regulators

This obligation survives termination.

14. DISCLAIMER OF WARRANTIES

The Platform is provided “AS IS” and “AS AVAILABLE.”
Flownect disclaims all warranties, including fitness for a particular purpose or uninterrupted availability.

15. MODIFICATIONS

Flownect may update these Terms at any time without prior notice.
Continued use of the Platform constitutes acceptance of such changes.

16. LIMITATION OF LIABILITY

Flownect shall not be liable for:

Lost profits
Employment claims
Regulatory penalties
Indirect or consequential damages

Maximum liability is limited to fees paid in the preceding twelve (12) months.

17. TERMINATION AND EFFECT

Flownect may terminate access at any time.
Termination does not release users from legal obligations accrued prior to termination.

18. FORCE MAJEURE

Flownect is not responsible for failures caused by events beyond reasonable control.

19. GOVERNING LAW AND VENUE

These Terms are governed by the laws of the State of California.
Exclusive venue shall be California state courts.

Users may access the Platform from locations outside the United States. Such access does not alter the applicability of these Terms. Users accessing the Platform from outside the United States do so at their own initiative and are solely responsible for compliance with all applicable local, national, labor, tax, and data protection laws in their respective jurisdictions.

20. SEVERABILITY AND WAIVER

If any provision is invalid, remaining provisions remain enforceable.
Failure to enforce a right is not a waiver.

21. SURVIVAL

Sections related to liability, indemnification, data, and dispute resolution survive termination.

22. ENTIRE AGREEMENT

These Terms represent the complete agreement between the parties.

23. CONTACT

Email: contact@flownect.com